Privacy & Data Protection

Privacy Policy

Last updated: September 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use SmartTradeBots services.

1. Information We Collect

Personal Information

Name, email address, and contact information
Account credentials and authentication data
Payment information (processed securely through third parties)
Trading preferences and bot configuration settings
Communication records and support tickets

Technical Information

IP address, browser type, and device information
Website usage data and analytics
Bot performance metrics and trading statistics
Log files and error reports
Cookie data and tracking preferences

Third-Party Bot Data

Publicly available bot information from internet sources
Performance data and rankings
User reviews and ratings (anonymized)

2. How We Use Your Information

Service Provision:

Deliver custom bot development services
Provide ready-made trading bots and strategies
Curate and rank free bots from internet sources
Process payments and manage subscriptions
Provide customer support and technical assistance

Communication:

Send service updates and important notices
Respond to inquiries and support requests
Deliver marketing communications (with consent)
Notify about new features and improvements

Analytics & Improvement:

Analyze website usage and user behavior
Monitor bot performance and reliability
Improve our services and develop new features
Generate aggregated statistics and insights

3. Cookie Policy

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

Essential Cookies

Required for website functionality, user authentication, and security. Cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver personalized advertisements and track campaign effectiveness.

Preference Cookies

Remember your settings and preferences to provide a customized experience.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

Service Providers:

Payment processors (Stripe, PayPal) for transaction handling
Cloud hosting providers (AWS, Vercel) for infrastructure
Analytics services (Google Analytics) for usage insights
Email service providers for communications

Legal Requirements:

When required by law or court order
To protect our rights and prevent fraud
In connection with business transfers or acquisitions

5. Data Security & Protection

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures:

SSL/TLS encryption for data transmission
Secure data storage with encryption at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response procedures for security breaches

6. Your Privacy Rights

You have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you.

Rectification

Request correction of inaccurate or incomplete data.

Erasure

Request deletion of your personal data in certain circumstances.

Portability

Request transfer of your data to another service provider.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Account Data: Until account deletion + 30 days
Transaction Records: 7 years for compliance
Support Communications: 3 years from last contact
Analytics Data: 26 months (Google Analytics standard)
Marketing Data: Until consent withdrawal + 30 days

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

Standard Contractual Clauses (SCCs) with service providers
Adequacy decisions by relevant data protection authorities
Privacy Shield or equivalent certification programs
Explicit consent where required by law

9. Contact & Data Protection Officer

For any privacy-related questions or to exercise your rights, please contact us:

Email: privacy@smarttradebots.com

General Contact: contact@smarttradebots.com

Response Time: Within 30 days (as required by law)

Data Protection Officer: Available upon request

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

This privacy policy may be updated periodically. We will notify you of significant changes.