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Customer Support

How Can We Help You?

Get assistance with your trading bots, account, or technical issues

24 Hour

Response Time

97.8%

Resolution Rate

24/7

Bot Monitoring

Expert

Technical Support

Submit Support Request
Contact Options

Email Support

contact@smarttradebots.com

Response within 24 hours

Live Chat

Available 9 AM - 6 PM EST

Emergency Support

For critical bot failures causing losses

emergency@smarttradebots.com

Before Contacting Support
  • • Check our FAQ section for common issues
  • • Verify your bot configuration and settings
  • • Check system status for known outages
  • • Gather error messages and screenshots
  • • Note the time when the issue occurred